Returns & Refunds Policy

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Our committment

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At The Avo keeper we take great care to ensure our products arrive in perfect condition. As a food brand, safety, quality, and freshness are our highest priorities.

Because of the nature of food products, our returns policy is necessarily limited and aligned with food safety regulations.

Change of Mind

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Due to food safety and hygiene reasons, we are unable to accept returns or offer refunds for change of mind once an order has been dispatched.

Please choose carefully before purchasing.

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Damaged or Faulty Goods

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If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery so we can make it right - hello@theavokeeper.co.nz

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Where a product is confirmed to be damaged or faulty, we will offer:

  • A replacement, or

  • A refund (including any applicable shipping costs)

Missing or Incorrect Items

Contact Us

If you receive the wrong item or if something is missing from your order, please notify us within 7 days of delivery.

If the product does not meet our standards, please let us know. We would likely request that this be sent back so that we can understand any issues.

We will arrange a replacement or refund as appropriate.

Non-Returnable Items

  • Products that have been fully consumed, altered, or tampered with

  • Items returned without prior approval

Refund Processing

Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

If you have any questions or concerns about your order, please contact us at:

hello@theavokeeper.co.nz

We’re here to help and want you to feel confident purchasing from us..